GlobalLogic Walk-in Interview 2019 | Any Degree | 12 December 2019 | Placement4all

GlobalLogic Walk-in Interview 2019 : GlobalLogic is a Digital Product Engineering Services company that was founded in 2000 and is headquartered in San Jose, California. It is a privately held company funded by Partners Group and CPP Investment Board

GlobalLogic Walk-in Interview 2019

Company	GlobalLogic
Job Role	Support Specialist (Non Voice)- Email & Chat Support
Qualification	Any Degree
Experience	0 – 4 years
Salary	Best In Industry
Job Location	Gurgaon
Venue Location	Gurgaon
Venue Date	12 December 2019

Detailed Eligibility:

• Education: Graduate in any discipline
• 0-4 years of experience in email and chat support for customers/ partners/ clients
• Open to working in 24/7 environment (including holidays)

Skills Required:

• Excellent communication skills (especially written) in English
• Good keyboarding skills along with basic computational ability and internet savviness.
• Knowledge of G suite will be an added advantage
• Strong analytical, problem solving and troubleshooting skills – ability to discern trends and suggest solutions to product/process related issues
• Enthusiasm for customer service and passion for consumer products
• Team player with very good interpersonal skills and forward-looking attitude
• Open to feedback and zeal for learning new things

Job Responsibilities :

• Manage the large amount of incoming partner emails and chats per the project’s productivity and quality SLAs
• Provide answers/resolution to partner queries/issues through email and chat to the utmost satisfaction of partners
• Escalate issues requiring high-level expertise to expert teams/individuals and get a resolution for the partner
• Liaise between partners and various internal teams/individuals while working to get answers or resolution to partner queries/issues
• Work on various ad-hoc projects requiring reaching out to partners through email and review a large amount of data/info while exceeding the quality and productivity targets
• Identify and share partner feedback with the relevant individuals/teams through appropriate internal channels in place
• Assist team/ops management to identify and analyse opportunities to optimize and develop processes & tools for improving internal efficiency and partner experience
• Track performance status, metrics, etc of various tasks undertaken

Venue Details:
Date: 12 December 2019 Time: 9:00 AM Onwards
Venue:
GlobalLogic Technologies Limited
ASF Insignia SEZ Private Ltd.
Grand Canyon Building, 14th floor,
Block D&E, Off Gurgaon, Faridabad Road,
Tehsil Sohna, Gwal Pahari
Gurgaon, Haryana – 122003
Apply Link : Click here